When you’re preparing for a move, it’s natural to have a lot of questions. Choosing to rent moving totes instead of buying cardboard boxes is a different experience for many people, and our FAQ page is here to provide peace of mind by answering the most common things you might be wondering about. Customers often ask how the rental process works from start to finish, including how to place an order, how delivery and pickup are scheduled, and what happens once the move is complete.
We also understand that timing is a big part of moving. That’s why our FAQ section covers questions about how long you can keep your totes, what to do if you need them a little longer, and how flexible we can be with extensions. Pricing and value are another area where people often want details. Renting totes is not only easier than buying and building cardboard boxes but also more cost-effective in many cases, and we explain the differences clearly.
Durability and cleanliness are important too. Many customers want to know how sturdy the totes are, how much they can hold, and how we ensure they are fully sanitized before each rental. These details give you confidence that your belongings will be protected during your move. Beyond that, convenience is a frequent topic—how easy the totes are to carry, stack, and organize compared to traditional boxes.
Our FAQ page is here to make your move less stressful by addressing these common questions in one place. Whether you’re relocating your home or office, you’ll find the information you need to plan with confidence and get the most out of your tote rental experience.
Reserve durable, reusable moving totes to make your move easier and more organized. Our totes are sturdy, stackable, and eco-friendly—perfect for packing everything from clothes and books to kitchenware and electronics. Simply choose the number of totes you need, the rental period, and your preferred delivery and pickup dates.
You can place an order for moving totes directly through our website by selecting the tote package that best fits your needs and adding it to your cart. Once you’ve chosen your package, proceed to checkout to schedule your delivery and pickup dates. If you need help deciding how many totes to order or have special requests, our team is happy to assist—just reach out via phone or email.
Yes, you can absolutely order additional totes if you find you need more after your initial delivery. Simply contact us or place another order online, and we’ll schedule a convenient time to drop off the extra totes. Adding more totes won’t affect your existing rental period, and you’ll only be charged for the additional totes you order.
You can book your moving tote rental as far in advance as you’d like, and we recommend reserving early to secure your preferred delivery date. Many customers book 2–4 weeks ahead of their move, but we’re also happy to accommodate last-minute requests when availability allows. The sooner you schedule, the more flexibility you’ll have with delivery and pickup times.
The number of totes you’ll need depends on the size of your home and how many belongings you plan to pack. As a general guideline, studio and one-bedroom apartments usually need around 20–30 totes, while larger homes may require 50 or more. To make it easier, we offer recommended packages based on home size, but you can always add more totes if needed. If you’re unsure, our team is happy to help you estimate the right amount for your move.
Once you place your order, you’ll receive an email confirmation with all the details, including your rental package, delivery date, and pickup date. We’ll also send reminders as your delivery and pickup days approach, so you know exactly when to expect us. If you don’t see a confirmation in your inbox, be sure to check your spam folder or contact us directly for assistance.
We’ll drop them off at your location and collect them once you’re done—no need to worry about buying or disposing of cardboard boxes.
Delivery and pickup are available for an extra fee.
We deliver to Burnaby, New Westminster, Port Coquitlam, Coquitlam, Port Moody, Richmond, Vancouver, Surrey and North Vancouver.
Yes, we do deliver to apartments, offices, or storage units.
This depends on the schedule you had set up. We usually delivery M-F between 7pm-9pm and weekends 7am-9pm.
Please wait for your order confirmation. Once confirmed, we will deliver your order.
Great! Once your tote rental is booked, all you need to do is prepare for delivery on your scheduled date. Our team will drop off the totes at your doorstep, and you can start packing right away. When your move is complete, simply have the totes ready for pickup on the agreed date—we’ll handle the rest. If you need to adjust your schedule or add more totes, just reach out and we’ll be happy to help.
We have a very flexible rental period and extensions. Just let us know, and we will try our best to accommodate your needs.
Each tote is designed to be sturdy, lightweight, and easy to carry, making packing simple and efficient. We recommend not exceeding 40–50 lbs per tote to ensure safe lifting and transport.
